Sep 30, 2020
In honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began.
Overview:
Self-service checkout technology is transforming the way Americans think about customer service.
Not long ago, good customer service meant properly training sales associates to assist shoppers in...
Apr 4, 2019
Summary: In this special episode of COMMERCE NOW, we team up with Pymnts.com's Karen Webster and Diebold Nixdorf's Uli Seeman and discuss convenience stores (C-stores) and how consumers who only ever pause for gas, and never even set foot inside the store, are a major lost opportunity for additional...
Jan 30, 2019
Summary:
In today's topic we're going to discuss the very interesting year
of 2018 in the retail industry and we'll talk about what's to come
in the new year.
Resources:
Blog:
How Self-Service is transforming Fast Fashion and In-Store Retail Experiences
Jul 31, 2018
Podcast Summary:
In January of this year, Amazon shook up the retail space by introducing their own brick-and-mortar retail space, but they added a twist. The entire store is checkout-free. Customers walk in, grab their products, and go. With the use of an app, a combination of sensors and cameras, the store tracks a...
Jun 29, 2018
Podcast Summary:
Physical storefronts are evolving. Our notions of the traditional brick and mortar store are fading into antiquity. It seems like every day we’re hearing about retail giants like J.C. Penny’s, Sears, Kmart, Toys R. Us, and others either are either shuttering their stores or going out of...