Aug 23, 2021
In this special episode of COMMERCE NOW, Elliot Maras, editor from Kiosk Marketplace and Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf discuss the continuation of innovation in retail self-service and how self-service can offer a better customer experience.
Sep 30, 2020
In honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began.
Self-service checkout technology is transforming the way Americans think about customer service.
Not long ago, good customer service meant properly training sales associates to assist shoppers in...
Apr 4, 2019
Summary: In this special episode of COMMERCE NOW, we team up with Pymnts.com's Karen Webster and Diebold Nixdorf's Uli Seeman and discuss convenience stores (C-stores) and how consumers who only ever pause for gas, and never even set foot inside the store, are a major lost opportunity for additional...
Jan 30, 2019
In today's topic we're going to discuss the very interesting year of 2018 in the retail industry and we'll talk about what's to come in the new year.
Jul 31, 2018
In January of this year, Amazon shook up the retail space by introducing their own brick-and-mortar retail space, but they added a twist. The entire store is checkout-free. Customers walk in, grab their products, and go. With the use of an app, a combination of sensors and cameras, the store tracks a...