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Jan 15, 2021

Summary: We're living at the speed of digital banking these days, and the pandemic seems to be pushing the gas pedal to the floor. While the banking industry needs to continue to embrace digital banking, they also need to be mindful of how far to swing the pendulum to ensure they've got that equilibrium between what's...


Dec 4, 2020

Summary: On this episode, DN's Simon Powley interviews guest Peter Wannemacher a Principal Analyst at Forrester Research. They discuss what they think the banking industry can learn from the retail industry to help support branch banking.

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Oct 23, 2020

Summary:  In this podcast we will discuss how open retailing is vitally important to retailers today. The COVID-19 pandemic has created a lot of changes for retailers and we discuss the importance for retailers to change, adapt and evolve their consumer journey's as quickly as possible.  

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Sep 30, 2020

In honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began. 

Overview:

Self-service checkout technology is transforming the way Americans think about customer service.

Not long ago, good customer service meant properly training sales associates to assist shoppers in...


Aug 12, 2020

Summary: In the midst of the COVID-19 pandemic, we've experienced a major shift in the industry dynamics that will fundamentally alter the economics of the financial industry and require changes in how banks and credit unions interact with their customers moving forward. On this episode we will cover how best to ...